Do you ship internationally?
Currently, we only ship our products within Australia.

Which courier do you use?
Australia Post

How much is postage?
Flat rate standard shipping – $12
Express shipping – $20

How long will it take for my order to reach me?
All Luces candles are individually hand crafted specially for you. Please allow 3-5 business days to ship your order. (Not applicable to customised and bulk wholesale orders) For delivery time estimates, kindly refer to https://auspost.com.au/service-updates/domestic-delivery-times

What do I do with the packaging?
We chose and designed our packaging so that you can reuse/recycle them. Your order will come in a shipping box (you can reuse when you’re sending a package to someone), biodegradable packing peanuts (you can either reuse or simply dump them into your sink, run water over them and they will disintegrate – no waste), and tissue paper packaging (comes in handy when wrapping presents). We highly encourage you to to reuse/recycle them as much as possible to reduce waste.

Please note that all Luces candles are individually hand crafted. They may have imperfections and vary in appearance and colour.

We have a 14-day return policy. To be eligible for a return, your candle must be in the same condition that you received it, unused, and in its original packaging.

If your refund is approved, you will be automatically refunded on your original payment method. Please allow 1-2 business days for the refund to be processed.

Exchanges:
We only accept exchanges for damaged items. Unfortunately due to the delicate nature of the our candles, stock can sometimes arrive damaged due to postage and handling if dropped in transit. Please email us at [email protected] within 24 hours of receiving the product and we are more than happy for you to return the damaged stock for a replacement candle.

How do I pay for my order?
Payments made on our website https://luces.com.au are secure with the SSL certificate.
You can make payments using a credit or debit card, AfterPay or via PayPal. 

To know more about stocking our range, ordering for an event, or styling with our candles, please send an enquiry via our contact form and we will get back to your shortly.

Kindly refer to our Candle Care tab.